We ship bundles every day, with a delivery time of 1-3 days. We transport our orders using PostNord and DHL, and you can choose to have the bundle delivered to your mailbox (49 SEK) or to a DHL pickup point (75 SEK). At checkout, you select the option that suits you best. If you shop for over 499 SEK, your order ships free of charge. All free shipping orders are sent with DHL to a pickup point and delivered to your nearest collection location.
You pay the return shipping yourself if you wish to exchange a product or cancel your purchase. Please contact hej@omom.nu for instructions and a return label (75 SEK). If your order falls below the free shipping threshold after the return, we will charge the original shipping cost. Returns are usually processed quickly; once your return arrives at the warehouse, the product is inspected within 5 business days, and you will be refunded immediately upon approved return. For complaints, we provide a return label free of charge. Contact hej@omom.nu for this. If you have questions about your delivery, please email us at hej@omom.nu or chat with us via Messenger here on the site (the bubble at the bottom right).
Bundles that are returned
If you cancel your purchase, you need to pick up your bundle and then follow our return instructions. Bundles that are not picked up are automatically returned to us, which incurs additional costs. Therefore, we must always charge a fee between 150-250 SEK depending on your order and shipping method. Always double-check your details to ensure your address and phone number are correct so you receive your notifications properly and avoid this. Thank you very much!
Bundles outside Sweden
For deliveries outside Sweden, FedEx is used. For deliveries to countries outside the EU, customs, import fees, and local taxes may apply according to the recipient country's regulations. These fees are paid by the recipient and are usually charged by the carrier upon delivery. Unfortunately, we have no way to influence or predict these costs.
Contact information
We would love to hear from you! Thoughts about a product, an order, the website, or suggestions for future products are welcome.
Stockholm
Hej@omom.nu
Every day, we respond within 24 hours