Privacy Policy

OMOM, which is part of Lindh & Lindh Group AB, is the data controller for the processing of personal data described in this privacy policy. In this privacy policy, we explain what type of personal data we store and how we process it. This privacy policy applies to: www.omom.nu

Personal data that we collect and process

We process the following categories of personal data:

• Basic information: name, date of birth
• Contact information: address, phone number, email address
• Account and profile information: settings, preferences
• Payment information: transaction information, payment methods
• Customer history and engagement: order and delivery information, shopping cart movements, discount codes, loyalty program information,
• Active products and contracts as well as products and services you have previously had, how much and how often they are used, status of products/services,
• Customer activity: read and action history from the app, websites, or electronic communications we send out. As well as technical information about the devices you use.

How we use personal data

Service/contract delivery

We use your personal data to fulfill our contracts with you, that is, when you have ordered a product from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Customer relationship management

We use your personal data to manage our customer relationship with you. This may include customer service, handling complaints, and troubleshooting regarding your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Analysis, business development, and service improvement

We continuously work to develop and improve our services and products. A large part of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

Customized user experience

We tailor the user experience and communication to your customer relationship and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example by sending you emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt out of parts of this processing, for example by opting out of receiving emails from us. In addition, we may also ask for your consent to use your personal data for so-called profiling, where we draw conclusions about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.

System monitoring, troubleshooting, etc.

We monitor our systems for errors and issues. Some of these processes involve the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

Security, disclosure of fraud and criminal activity

We process personal data in our work to protect our users and ourselves against fraud, abuse, and criminal activity. The legal basis

Comply with legal obligations

In some cases, we are obliged to process personal data due to other legal obligations. An example of this is information related to sales, which we are required to account for and save according to the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation incumbent on us.

Your rights

If you want to exercise any of your rights, contact us at hej@omom.nu

Right of access to own data

You can request a copy of all data we process about you. Contact the email address above to exercise your right of access.

Right to rectification of personal data

You have the right to request that we correct or complete data that is incorrect or misleading.

Right to deletion of personal data

You have the right to have your personal data deleted without delay. You can request at any time that we delete data about yourself. But note that information we are obliged to retain due to other legal obligations (such as the Accounting Act) will not be deleted.

Restriction of processing of personal data

In certain situations, you can also request that we restrict the processing of data about you. You do this by managing consents or reservations in our solutions.

Object to the processing of personal data

If we process data about you based on our legitimate interests or on the basis of a balancing of interests, you have the right to object to our processing of data about you. You do this by managing consents or reservations in our solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the email address above to obtain your personal data.

You can complain about our processing of personal data

We hope you inform us if you believe we are not complying with the rules in the Personal Data Act. Please notify us first through the contact or channel you have already established with us. You can also complain about our processing of personal data. You do this to Datatilsynet.