We ship Bundles every day, delivery time is between 1-3 days. We transport our orders with the help of PostNord and DHL, you can choose between having the Bundle delivered to your mailbox (49 SEK) or to a DHL agent (75 SEK). At checkout, you choose the option that suits you best. If you shop for over 499 SEK, your order is shipped free of charge. All free shipping orders are sent with DHL to an agent and delivered to your nearest pickup point.
You pay the return shipping yourself if you wish to exchange a product or cancel your purchase, contact hej@omom.nu for instructions and return label (75 SEK), if you fall below the free shipping threshold after the return, we will charge the original shipping cost. Return processing is usually quick; when your return has arrived at the warehouse, the product will be inspected within 5 working days and you will be refunded immediately upon approved return. In case of a complaint, we provide a return label free of charge to you. Contact hej@omom.nu for this. If you have questions regarding your delivery, please contact us by email at hej@omom.nu or chat with us via Messenger here on the page (the bubble at the bottom right).
Bundle that is returned
If you regret your purchase, you need to pick up your Bundle and then follow our return instructions. Bundles that are not picked up are automatically returned to us, which incurs additional costs. Therefore, we must always charge a fee between 150-250 SEK depending on your order and shipping method. Always check your details so that the address and mobile number are correct, so you receive your notifications properly and avoid this. Thank you very much!
Contact information
We would love to hear from you! Thoughts about a product, an order, the website, or suggestions for future products are welcome.
Stockholm
Hej@omom.nu
Every day, we respond within 24 hours