Frequently Asked Questions

Shipping

We transport our orders with the help of Postnord and DHL, you can choose between having the Bundle delivered to your mailbox (49 SEK) or to a DHL agent (75 SEK). At checkout, you choose the option that suits you. If you shop for over 499 SEK, your order is shipped free of charge.

All free shipping orders are sent with DHL to an agent and delivered to your nearest pickup location. You pay the return shipping if you wish to exchange a product or cancel your purchase, contact hej@omom.nu for instructions and a return label (75 SEK). For complaints, we provide a return label free of charge. Contact hej@omom.nu for this.

Exchange

If you want to exchange an item, contact customer service at hej@omom.nu for further instructions. You will receive return instructions and then place a new order for the item you want instead.

If you cancel your purchase, you need to pick up your Bundle and then follow our return instructions. Bundles that are not picked up are automatically returned to us, which incurs additional costs. Therefore, we must always charge a fee of between 150-250 SEK depending on your order and shipping method. Always double-check your details so that the address and mobile number are correct, so you receive your notifications properly and avoid this. Thank you very much!

Right of withdrawal

We have a right of withdrawal of 30 days from when you have received the item. Please note that we only refund the value of the item for canceled purchases when returns have been received by us (shipping is paid by the customer). For the right of withdrawal to apply, the product must be in new condition when it is returned to us. You can of course carefully inspect the item but it must not be used upon return. If the product is used, the right of withdrawal does not apply.

When will I get my money back?

From the time your return arrives at our warehouse, we reserve a processing time of up to 10 business days to inspect the condition of the product and register the products as returned. We process the refund after the processing time and when your return is registered and approved by our warehouse staff. It then normally takes about 5 banking days before you have the money in your account. If you paid with Swish, we will ask for an account number where the refund will be deposited. A confirmation is sent via email and a refund is always made to the same payment card used when you completed your purchase. If you chose to pay by invoice, Klarna will contact you at your email address for further information regarding the refund. For payments with Swish, we need information about where you want your refund as we perform a manual bank transfer in those cases. You as a customer always pay for the return shipping (of course not if it is a complaint) and the shipping when the product was sent to you. This means that the refunded amount is only the product value minus the shipping costs.

Complaint

Are you dissatisfied with your item? Contact our customer service: hej@omom.nu for further handling. Always attach a picture of the item and the outer packaging. We recommend saving the outer packaging, it helps us create a complaint case with the carrier in case of shipping damage. For approved complaints, we primarily replace the item with a new one. If the item is not in stock, we offer an equivalent product.